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Where ae my monthly gems for Elite membership

I have been a VIP since November 2017 and was promoted to Elite when that became available, but I have NEVER received any gems at the start of each month . . .although I do get a charm at that time.   And I have 5x showing on my daily chips meter, but still only get 2s [if that] . . .  why advertise something that you don't follow through with?

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